Being waited on
Being waited on
The delay you cause is invisible from where you sit, which is why it is larger than you think and cheaper to fix than the delay you suffer.
Who is working when, for the people on this page
Us, as our signature block describes us
Five working days, 08:00 to 17:00
Us, as a client three hours ahead experiences us
By their Friday afternoon nobody here answers at all
two parties · four days of the seven are working days for all of them · Mon, Tue, Wed, Thu
The same organisation, described twice. Only the first of these two rows has ever been written down anywhere.
Somebody Is Waiting On You and You Do Not Know It
The waiting you cause is invisible from where you sit, which is why it is both larger than you think and cheaper to fix than the waiting you suffer.
The Reply You Could Have Sent Before Leaving
The gap between reading something and replying is where most of the delay you cause lives, and nearly all of it is items that took under two minutes.
Telling People When You Will Answer
A wait with a date attached is a different experience from the same wait without one, and the difference is larger than any available speed gain.
The Out-of-Office That Actually Helps
An automatic reply that gives dates and no alternative converts a two-week absence into a two-week block for everybody who depends on you.
Holding a Decision Overnight
A decision held until the morning is a decision held for a day, and on the other side of a large offset a day is frequently a cycle rather than a day.
Being the Bottleneck In a Chain You Cannot See
Delay does not stay the size you caused it. Every weekly cycle it misses downstream multiplies it, and none of those cycles is visible from here.
What Your Own Week Looks Like From Outside
Your organisation's stated availability and the availability your counterparties experience are different numbers, and the second one is never measured.
Answering Partially Rather Than Not At All
Most requests contain several questions, and the subset you can answer immediately is usually the subset that unblocks the other party.